Cancellation Policy

We know plans can change, and we want to make our policy easy to understand so you can book with confidence.

7+ days before check-in — Full refund. Cancel any time up to 7 days before your check-in date and receive a complete refund, no questions asked.

Within 7 days of check-in — Cleaning fee refunded. If you need to cancel less than 7 days before check-in, we're unable to offer a refund on the booking itself, as we've already reserved these dates for you. We will, however, refund your cleaning fee in full.

After check-in — No refund. Once your stay has begun, we're unable to provide refunds, including for early departures.

If your plans change, just let us know as soon as you can — we're always happy to help however we're able to. And if anything here is unclear, feel free to reach out before you book; we're glad to answer any questions.

Refund Policy

We want your stay to go smoothly, and if something seriously affects your ability to use the property, we're happy to work with you on a refund. To process this fairly, we ask that you provide evidence of the issue (photos, videos, or similar) so we can review it. Situations that typically qualify include a lack of hot water, heating, running water, or electricity, or being unable to access the property.

Minor issues — including cleaning concerns — that we resolve within 24 hours of your check-in do not automatically qualify for a refund, though we'll always do our best to make things right.